Customer Success & Key Account Manager (m/f/d) (Hybrid)

Do you want to do more than just support customers, but enable real progress? With us, you'll help banks, insurance companies, financial service providers, and other obligated entities implement their KYC processes more efficiently, digitally, and in compliance with regulations.

We are looking for someone who combines Customer Success and Key Account Management: You understand the requirements of our customers, recognize potential in existing accounts and ensure that our solutions create real added value in everyday life.

With a clear focus on customer needs, processes and commercial opportunities, you will strategically develop existing customers and become the central point of contact for our KYC platform, our data and our services.

Your tasks

• You will manage and develop existing customer relationships in the B2B SaaS environment, particularly with banks, financial institutions and other regulated companies.
• You are the first point of contact for strategic and operational questions regarding our KYC solutions.
• You conduct regular customer meetings, structured meetings and review discussions to identify satisfaction, usage and potential for further development.
• You understand your customers' processes and goals and derive concrete upselling and cross-selling potential from them.
• You negotiate contract extensions, expansions and commercial framework conditions professionally and with a focus on achieving your goals.
• You support customers in optimizing their KYC and due diligence processes and demonstrate how our solutions can efficiently meet regulatory requirements.
• You gather customer feedback, evaluate requirements, and work closely with product, sales, support, and tech.
• You will professionally represent KYCnow at client meetings, workshops, and relevant exchange formats.

You should bring along

• Several years of experience in Customer Success Management, Key Account Management, Account Management or B2B Sales, ideally in the SaaS, FinTech, RegTech or Compliance environment.
• A good understanding of KYC, AML or compliance processes, or the willingness to quickly and thoroughly familiarize yourself with these topics.
• Strong communication skills, consulting expertise and a confident demeanor towards specialist departments, management and C-level executives.
• Negotiation security on commercial topics such as contract extensions, licensing models or account expansions.
• Analytical thinking and the ability to understand customer processes, structure requirements and derive concrete solutions.
• Technical affinity and interest in digital products, data solutions and process automation.
• Very good German skills and good English skills.
• Independent, structured work style and enjoyment in building and developing long-term customer relationships.

Our offer

• A responsible role with a direct impact on customer satisfaction, growth and further development of our existing customers.
• An exciting market environment at the intersection of RegTech, compliance, data and digitalization.
• Challenging tasks at leading banks, insurance companies, financial service providers and other regulated companies.
• Plenty of creative freedom, short decision-making processes, and a team that works together on pragmatic solutions.
• Remote and hybrid options as well as flexible working hours.
• Attractive compensation with development opportunities.
• Company pension scheme, discounted Germany ticket and bike leasing.

About us

We are KYCnow, a RegTech company with a clear mission:

We make KYC easy, so that money laundering becomes difficult.

Our platform helps banks, insurance companies and financial service providers to fulfill their obligations under the Money Laundering Act efficiently, automatically and in an audit-proof manner: from master data and identification of beneficial owners to screening, monitoring and regular reviews.

We are a diverse team of experts in technology, compliance, design, and communication, working to translate complex regulations into usable solutions. For those subject to regulations who want to take responsibility and make processes smarter.

Ready to get started with us?

Then we look forward to receiving your application. Please send us a brief cover letter and your CV to jobs@kycnow.de and we will get back to you shortly.

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